Frequently Asked Questions

My Product

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No. we own our every product that we sell.

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We respect originality. All the products in Ethnoroot are sourced from its origin i.e. the placed which is responsible for introducing the art form, or from the places that it has been practiced for generations.

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We try our best to match the looks as much as possible. It may differ a little from what it is shown in the Website as they are all handmade.

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Since the products are handmade some difference is bound to happen. Depending on the artform, these variations will small to significant.

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If something on our site has caught your fancy, you can save it by clicking on the add to Wishlist button on the product image.

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We’ll get in touch with you soon as it’s back in stock.

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Yes, but we customise only on bulk orders..

My Ordering

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First, choose all that you want and add it to your cart by clicking on the ‘add to cart’ button. Once you’ve selected all that you want, click on the check-out button for the next step.

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Sure, you can! Once your order is confirmed and dispatched, you’ll get regular updates and notifications of your order status. Alternatively, you can always check for updates in the ‘my order’ section.

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You will receive a confirmation email and SMS as soon as your order has been placed.

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Yes! Select the ‘send as gift’ option when you checkout, and we’ll take care of the rest. We also get it gift wrapped.

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No. But you can always place a new order!

It completely depends upon the availability.

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In case your order exceeds Rs. 2 lakhs, we must verify your PAN card details, which may take some time. Alternatively, it is possible that you may have accidentally entered incorrect payment details.

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There’s no cause for concern, we will take care of the issue immediately. Just take a screenshot of your order and payment. Email it to us at [email protected]

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The prices listed on Ethnoroot may change depending on the ongoing promotional activities.

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No, currently we are catering our services only within India.

Payment

We currently accept payments made through credit/debit cards, Paytm and internet banking. Cash on Delivery option is also available.

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Send us a screenshot of the error message on indiacrafted2017.gmail.com and we’ll try to rectify the problem ASAP.

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Ethnoroot does not store any card details. We also ensure that you have maximum security.

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Email us a screenshot immediately to [email protected] to resolve this issue.

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As per government regulations, it is mandatory to share your PAN card details for order values exceeding Rs. 2 lakhs.

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Your order value might be exceeding the credit/debit limit, thus causing your card to get rejected. You may have also entered incorrect card details, so rechecking those might solve the issue. If there is any other problem, you can send us a screenshot of it to [email protected]

Shipping

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Once the order has been confirmed. It takes 24 hours to process and it gets delivered within the delivery time mentioned on the product display page.

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Our endeavour is always to deliver the products in the fastest possible time and in the best condition. However, to commit a deliver on a particular day is not possible.

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No, there is no extra charge for shipping and delivery.

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No, we do not have a return policy with the courier company and taking cash back from them. In case, you are not satisfied with the product please contact our number +91 7488257735 or just drop a mail to us on [email protected]

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The shipping address can only be changed till the time the product has not been dispatched. Once the product is dispatched the address cannot be changed.

My Discounts

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Depending on the current promotional activities, we do offer discounts and benefits from time to time!

B2B

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Just call our number +91-7488257735 and leave the rest to us!

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Of course! We offer customisations on bulk orders. But since the products are handmade one might find slight variations in the items.