Click on Login/ Signup button on the top rightmost corner of the website. Fill in your detailed information and click on “Submit”. Registration gets completed and you will receive a confirmation mail on the registered email id.
After logging into click my account on ethnoroot.com, click My Account tab on the right-hand of the page. On the same page you will find a button of Edit info. Update your information and save. Once you have saved your information, we will send you an email about the same.
Just send us a screenshot of the error message, and your ID at support@ethnoroot.com
Write Us
Jot us a note and we’ll get back to you as quickly as possible.
NAME
EMAIL
PHONE NUMBER
WHAT’S ON YOUR MIND?
We will take care of it after that!
Yes, orders can be placed over the phone. Just call our customer service number on +91 7488257735 between 10am- 8pm and our customer care representative will help you in order placement process.
My Product
No. we own our every product that we sell.
We respect originality. All the products in Ethnoroot are sourced from its origin i.e. the placed which is responsible for introducing the art form, or from the places that it has been practiced for generations.
We try our best to match the looks as much as possible. It may differ a little from what it is shown in the Website as they are all handmade.
Since the products are handmade some difference is bound to happen. Depending on the artform, these variations will small to significant.
If something on our site has caught your fancy, you can save it by clicking on the add to Wishlist button on the product image.
We’ll get in touch with you soon as it’s back in stock.
Yes, but we customise only on bulk orders..
My Ordering
First, choose all that you want and add it to your cart by clicking on the ‘add to cart’ button. Once you’ve selected all that you want, click on the check-out button for the next step.
Sure, you can! Once your order is confirmed and dispatched, you’ll get regular updates and notifications of your order status. Alternatively, you can always check for updates in the ‘my order’ section.
You will receive a confirmation email and SMS as soon as your order has been placed.
Yes! Select the ‘send as gift’ option when you checkout, and we’ll take care of the rest. We also get it gift wrapped.
No. But you can always place a new order!
It completely depends upon the availability.
Why isn’t my order confirmed yet?
In case your order exceeds Rs. 2 lakhs, we must verify your PAN card details, which may take some time. Alternatively, it is possible that you may have accidentally entered incorrect payment details.
I placed an order and completed the payment process. However, it isn’t appearing in the My Order Section?
There’s no cause for concern, we will take care of the issue immediately. Just take a screenshot of your order and payment. Email it to us at indiacrafted2017@gmail.com.
Are your product prices subject to change?
The prices listed on Ethnoroot may change depending on the ongoing promotional activities.
Do you ship or take orders from worldwide?
No, currently we are catering our services only within India.
Payment
Which mode of payment is accepted?
We currently accept payments made through credit/debit cards, Paytm and internet banking. Cash on Delivery option is also available.
I have tried ordering a product multiple times but all I get is an error message. What do I do now?
Send us a screenshot of the error message on indiacrafted2017.gmail.com and we’ll try to rectify the problem ASAP.
Is it save to share my card details with Ethnoroot?
Ethnoroot does not store any card details. We also ensure that you have maximum security.
I have been charged twice for the same order! What should I do?
Email us a screenshot immediately to indiacrafted2017@gmail.com to resolve this issue.
Why have I been asked for my PAN card details?
As per government regulations, it is mandatory to share your PAN card details for order values exceeding Rs. 2 lakhs.
I want to place an order but my debit/credit card is getting rejected?
Your order value might be exceeding the credit/debit limit, thus causing your card to get rejected. You may have also entered incorrect card details, so rechecking those might solve the issue. If there is any other problem, you can send us a screenshot of it to indiacrafted2017@gmail.com.
Shipping
What should be my delivery time?
Once the order has been confirmed. It takes 24 hours to process and it gets delivered within the delivery time mentioned on the product display page.
Can I schedule a deliver on a particular day?
Our endeavour is always to deliver the products in the fastest possible time and in the best condition. However, to commit a deliver on a particular day is not possible.
Will I be charged extra for shipping and delivery?
No, there is no extra charge for shipping and delivery.
Can I return the product to the courier company and get the cash back?
No, we do not have a return policy with the courier company and taking cash back from them. In case, you are not satisfied with the product please contact our number +91 7488257735 or just drop a mail to us on indiacrafted2017@gmail.com.
Can I change my shipping address once the order is placed?
The shipping address can only be changed till the time the product has not been dispatched. Once the product is dispatched the address cannot be changed.
My Discounts
I love shopping from Ethnoroot! Do I get any discount?
Depending on the current promotional activities, we do offer discounts and benefits from time to time!
B2B
I want to place a bulk order. How should I go about it?
Just call our number +91-7488257735 and leave the rest to us!
Can I get my bulk orders customized?
Of course! We offer customisations on bulk orders. But since the products are handmade one might find slight variations in the items.