Refund and Cancellation Policy

Refund Policy

We have a simple and transparent refund policy. You can get the refund if:

  1. The product you received is in damaged/ tampered condition, we request our customer to open and check the product at the time of delivery. In case there is any damage found on our product please write a mail to us at [email protected] within 48 hours of delivery of the product with product details.

    We will send you a replacement against the damaged product or we can refund the amount. We will bear the cost of sending you the replacement and getting the damaged product from you place.

  2. If you did not like the product; please send us an email at [email protected] Within 48 hours of delivery of the product along with your order number and other details.

Note

  1. The cost of sending the shipment to us would be borne by you.

  2. The Product has to be packed properly to protected from any shipment related damage and it reaches us safely.

  3. The product will be dispatched or refund will be generated once we will receive the returned product.

Cancellation Policy

We can accommodate an order cancellation request only in cases where the product(s) have not yet been dispatched from our warehouse. Please make the request to us by:

  1. Call our customer service number on +91-7488257735,

  2. Email us on [email protected]

We will cancel your order and will issue a credit note for the equivalent purchase amount. No cancellation would be entertained for the dispatched orders.

We at ethnoroot.com, a service provided by Ethnoroot Home Décor LLP. In this refund policy, reference to “you” means any person submitting any data to us or the site.